Think back to all you’ve accomplished throughout your Girl Scout journey. You’ve helped your community, faced big challenges, discovered new passions, and made forever friends. So, what’s next? Anything you can dream up! There’s so much more to explore with your Girl Scout crew. Sign up for another year today and keep the excitement going.
1. Log In: Go to my.girlscouts.org or click the MY GS logo at the top of this page to log into your Girl Scout account.
Select the My Household tab.
2. Renew Your Family Members: For each member, confirm the roles and troops they are returning to. Click "Select All" button if everyoone is returning to the same roles and troops. Be sure that the membership, troop, and volunteer role (as applicable) are selected for each household member you want to renew.
Click the green "Add Renewal" button in the bottom right-hand corner to continue.
3. Review Member Details: On the Confirm Member Details page, review your profile information and update the details for each household member as needed.
Click "Next Participant" to repeat the process for each household member being renewed. When done, select the green "Sumbit member details" button then the "Review Cart" button.
4. Payment: On the Review Your Cart page, confirm that the information is displaying correctly for each member. You can also opt to make a donation to Girl Scouts at this time.
Scroll to the bottom of the page and check the box to the accept the Girl Scout Promise & Law.
Click the "Add Payment Details" button.
On the Payment Details page, enter your payment information and click the green "Submit Payment" button.
Why isn’t my username working?
Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact our Customer Care team.
Why am I not receiving the password reset emails?
The password reset emails come from firstname.lastname@example.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact our Customer Care team to verify that your username/email address is correct.
How do I reset my password when I no longer have access to the email address associated with my account?
Our Customer Care team can easily change your username/email address without requiring you to recreate your account. Contact us to get started.
Why can’t I see my family when I log in?
There are a couple reasons this could happen:
Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact our Customer Care team if you’d like to be listed as your household’s preferred contact.
You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact our Customer Care team to merge the two accounts into one.
Why can’t I see my troop(s) when I log in?
There are several reasons this could happen:
Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
Check your member profile to make sure you’re listed as a volunteer in the troop.
Not all troop volunteers can access the troop tab. Contact us to see which volunteer roles they allow to access the tab.
If your background check has expired, you may lose access until it is up-to-date.
Our Customer Care team can provide additional support.
We know a lot of our Girl Scout family are facing challenging personal circumstances right now, especially around finances. Our hope is that you’ll allow GSNETX to make the purchase of your annual Girl Scout membership on your behalf if it alleviates any general anxiety, uncertainty, or financial stress you may be facing during this time.
When registering their Girl Scout, parents/caregivers can simply select "Apply for financial aid" under the "Choose "Payment Type" section when renewing membership to receive coverage for the $25 annual membership fee or the $35 18-month membership fee. If you need help completing this process, reach out to our Troop Support team at email@example.com.